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Quentin10's avatar
Quentin10
New member | Level 1
14 days ago

I can't access my invoice, nothing shows up

Hello,

I cannot retrieve my invoice for the subscription Dropbox Plus done on the 12/02, of 119.88 €. When I click on 'invoice' next to the purchase, nothing shows up.

May you please help me out, it is of urgent matter.
Thank you so much in advance.

Best regards,

Quentin Noel 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    Hi Quentin10, thanks for bringing this to our attention.

    Just for clarification, are you referring to the invoice and receipt visible on this page on your account?

    This will help me to assist further!

    • Quentin10's avatar
      Quentin10
      New member | Level 1
      14 days ago

      Hello Ray,

      Yes I am referring to the invoice on the page you have mentioned.

      Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        14 days ago

        What exactly happens when you click on the invoice?

        Could you try switching browsers to see if this helps?

  • Quentin10's avatar
    Quentin10
    New member | Level 1
    14 days ago

    Hello Ray,

    Yes I am referring to the invoice on the page you have mentioned.

    Thanks!

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