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Forum Discussion

akylai's avatar
akylai
New member | Level 1
9 days ago

I can't cancel my free trial

I'm not being able to cancel my free trial, and dropbox is sending me the charge requests to my bank account. How do i cancel it?
Billing
cancellations
akylai's avatar
akylai
New member | Level 1
9 days ago

A couple hours ago it appeared on my bank account that ends with 5617

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    I see, thanks for the clarification akylai 

    If you have a transaction ID, could you maybe use the look-up tool to identify the email address that's associated with the charge? 

    Otherwise, we can reach out via email to have a further look internally. 

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