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Forum Discussion

dondondon's avatar
dondondon
New member | Level 2
3 months ago

I can't find a way to cancel my trial.

So I got "dropbox plus trial" and have been trying to cancel it. Yes I've followed just about every direction and advice from the help center. When I go to manage account, I don't see anything about cancelling my subscription under subscriptions or billing. I'm confused and now concerned because I have zero desire to be charged. I'm also receiving email saying if I don't cancel I'll be charged.

 

 

 

cancellations
Plans
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey dondondon, thanks for reaching out to us.

     

    How did you originally create your free trial? Was it directly through our website or the Dropbox mobile app?

     

    If it was the mobile app, have you tried these steps?

     

    Let me know more! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the info dondondon!

         

        In this case, can I send you an email in order for us to have a closer look into this? 

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