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Time2's avatar
Time2
Explorer | Level 3
2 months ago

I can't update my billing info, as I'm asked to select a different plan.

Hey,  My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued). Now i update the billing information and i cant porceed be...
Billing
Payments
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Time2 wrote:

Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.

It looks like you've clicked on upgrade plan, rather than update for your billing information. Make sure you're on the Billing page, then click the Update link.

Time2's avatar
Time2
Explorer | Level 3
2 months ago

Thanks for the reply!
I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Time2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.

    • Time2's avatar
      Time2
      Explorer | Level 3
      2 months ago

      Sure, 

      here is one by one screenshots of what is going on:
      1. Filling billing info:

       

      2. Then i'm automaticaly linked to this:

      3. An then automaticaly linked here (where i can't select current plan anymore):

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks for those screenshots, Time2! So, my understanding is that if you go back to the Billing page after that, your new billing info is still not saved, correct? 

         

        Can you test this via another browser/incognito window and let me know if you see any difference?

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