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Time2's avatar
Time2
Explorer | Level 3
2 months ago

I can't update my billing info, as I'm asked to select a different plan.

Hey,  My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued). Now i update the billing information and i cant porceed be...
Billing
Payments
Plans
Time2's avatar
Time2
Explorer | Level 3

Thanks for the reply!
I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now.

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Time2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.

  • Time2's avatar
    Time2
    Explorer | Level 3
    2 months ago

    Sure, 

    here is one by one screenshots of what is going on:
    1. Filling billing info:

     

    2. Then i'm automaticaly linked to this:

    3. An then automaticaly linked here (where i can't select current plan anymore):

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for those screenshots, Time2! So, my understanding is that if you go back to the Billing page after that, your new billing info is still not saved, correct? 

       

      Can you test this via another browser/incognito window and let me know if you see any difference?

      • Time2's avatar
        Time2
        Explorer | Level 3
        2 months ago

        Yes, that's totally correct!

        Just tried another browser - still the same.

         

         

         

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