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I can't update my billing info, as I'm asked to select a different plan.
Hey, My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued).
Now i update the billing information and i cant porceed be...
Thanks for the reply!
I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now.
Nancy
Dropbox Staff
Dropbox StaffTime2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.
Sure,
here is one by one screenshots of what is going on:
1. Filling billing info:2. Then i'm automaticaly linked to this:
3. An then automaticaly linked here (where i can't select current plan anymore):
- Nancy
Thanks for those screenshots, Time2! So, my understanding is that if you go back to the Billing page after that, your new billing info is still not saved, correct?
Can you test this via another browser/incognito window and let me know if you see any difference?
Yes, that's totally correct!
Just tried another browser - still the same.
