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Forum Discussion

cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
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Sanderch's avatar
Sanderch
New member | Level 2
I have the same EXACT issue.. It's insane that they have this glitch. Were you able to upgrade?

Chris
cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

No, not yet.  They told me I have to cancel my Google account, wait til my next billing cycle where my storage drops significantly, then sign up again??  Doesn't seem like I can cancel and immediately sign up again.  Of course I am worried about my files because my storage is larger than the basic plan.  I have been told "not to worry about it" but I worry if a tech company can't figure out the most basic thing that actually increases their revenue seamlessly.  

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