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cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
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upgrades
This is J's avatar
This is J
Explorer | Level 3
Hey Raph, I was having the same issue upgrading through the play store. Initially no option available. But I literally just upgraded through the app. I had the plus plan and wanted the professional/essentias. I was in the process of sharing a folder with a friend and when I attempted to edit some of the sharing options is when the option to upgrade for more options pooped up. So to keep it simple follow these steps:

Find file/folder > Click Share > Click modify settings under Link for editing/viewing > Click any option listed to attempt to modify settings i.e. "Allow downloads" > Upgrade option to pop-up. Your welcome in advance 😉.
sahrens1's avatar
sahrens1
Explorer | Level 3
2 months ago

I am also unable to upgrade. Purchased through google, but cannot update to professional. The previous fix no longer works.. Crazy they make it so difficult.

  • This is J's avatar
    This is J
    Explorer | Level 3
    2 months ago
    Hi sahrens1, not sure if you saw my comment on how to do it but if that don't work anymore, you are probably better off just canceling your current subscription and renewing/upgrading via the web because in the future if you want to downgrade, I found no option to via Google playstore/app when I needed to downgrade and wound up having to do it this way anyway. Your files won't be deleted so don't worry about losing anything.
    • sahrens1's avatar
      sahrens1
      Explorer | Level 3
      2 months ago

      You mean choosing in the app? No. so. I lose the money? To start again? That does not seem right.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey sahrens1 - may I ask if you're getting any particular errors when trying to upgrade your account?

         

        Also, just to clarify, what plan are you on at the moment?

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