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Forum Discussion

cheesed off's avatar
cheesed off
Helpful | Level 5
3 years ago

I can't upgrade via the Google Play store.

I just wasted 45 mins online with an agent.  Tried to upgrade my account.  After all that you can't upgrade your account via DROPBOX sales agent because I signed up via via Google play store.  So wen...
Mobile
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Paul van Kessel, sorry to hear about that! 

 

Do you also try to upgrade your Dropbox account, as the OP mentioned? Could you let me know more, in regards to the steps you've followed? 

 

Thanks a bunch!

Paul van Kessel's avatar
Paul van Kessel
Helpful | Level 5
3 years ago

Hi Megan,

Thanks to your colleague Michael from Support Chat I finally managed to upgrade!!

  • cheesed off's avatar
    cheesed off
    Helpful | Level 5
    3 years ago
    Amazing ! I will try again and hopefully have same luck
    • Paul van Kessel's avatar
      Paul van Kessel
      Helpful | Level 5
      3 years ago
      Good luck!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Awesome news, Paul! 

     

    If you need anything else, you know where to find me! 😊

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