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Forum Discussion
I discovered some unknown files in my account. Are my files compromised?
Help, please.
I checked my account as had received an email saying storage full. Only have a basic understanding of Dropbox so didn't even know I had this! When I looked at the photos section, I discovered several photos of personal docs, eg passport, which belong to people unknown to me. Does this mean that the security and privacy of my own photos have been compromised?
Thanks,
Hey WAS48, how are you today?
Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email.
About the photos though, do you know their exact location in your account?
Which folder are they in, is it perhaps a folder you're sharing with some of the people in them?
When I clicked on my Dropbox, under the Activity tab, I see several files I did not add. They were added in a time frame when I was not accessing Dropbox at all (I was in a meeting). Here are the files I don't recognize:
Photos.sqlite (folder)
Photos.sqlite
Photos.sqlite-wal
Photos.sqlite.lock
search (sub folder): graphDataProgress.plist, psi.sqlite,psi.sqlite-wal, seachMetadata.plist, searchProgress.plist seachSysteminfo.plist, synonymsProcess.plist, zeroKeywords.data
Any help understanding what this means?
- Hannah
Dropbox Staff
Hey NPNN, thanks for reaching out to our Community.
These seem like some kind of system related files, but let's look into it.
Do you see any unknown devices or web sessions connected to your account in your security page here?
Also, if you locate one of those files and check the version history, do you see it's added from one of your own devices?
It's all good! Thanks for answering.
Thanks, Mark.
I have been using Dropbox for sharing large files between colleagues (almost always in response to a request to do so) but wasn't aware of the other 'services' offered , hence no idea about storage. The pics 'stored' in my account are from more than one person. Whilst I can delete those and have no intent to mis-use them, I am far more concerned about whether or not pics stored on my laptop are stored in Dropbox's storage. More logically, it would only be pictures shared via Dropbox? Less of a problem if the latter but certainly is if the former. How can someone else 'accidentally' use my email address? Doesn't the system say 'already in use'? Thanks.
- Hannah
Hey WAS48, how are you today?
Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email.
About the photos though, do you know their exact location in your account?
Which folder are they in, is it perhaps a folder you're sharing with some of the people in them?
