We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

kh812's avatar
kh812
New member | Level 2
12 months ago

I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card.  It automatically took payment and I'd like for this not to happen again next time.  There is only option under billing to view the invoices...
Billing
cancellations
downgrade
Payments
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to the Community, kh812! 

 

Just to clarify, you had upgraded your Dropbox account directly via www.dropbox.com, and not iTunes/Google Play, right?

 

Do you still not see the “Cancel plan” option, even on this page?

 

If not, I’d like you to tell me what’s the current plan you see there.

 

Ping me, when you’ve got more updates.

Gawlin's avatar
Gawlin
Explorer | Level 3
12 months ago

I signed up for the free trial, and now I'm trying to cancel before my card is charged I not seeing the option to do so. I tried following the steps 1. Settings, 2. Plan Tab but there is no option that says Tab. I tried contacting support to no avail with the chatbot. Please help. 

 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Gawlin! Can you click on the “Manage account” option showing on your second screenshot (right below “Settings”), and let me know if you see the option to cancel your trial now?

    • Gawlin's avatar
      Gawlin
      Explorer | Level 3
      12 months ago

      Good evening Nancy , this is the next page that comes up after clicking on Manage account!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the screenshot, Gawlin!

         

        It looks like the Dropbox account you’re currently logged in is a free Basic one, so there’s no subscription/trial to cancel there. 

         

        Do you have another email address linked to a different Dropbox account that’s been upgraded to a trial? 

         

        You can double check this by finding the email you should’ve received upon opting for the trial.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!