You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Rich
Super User II
Super User II
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
I used incognito mode and it still tells me:
"If you need help with a billing issue on your account, including cancellations and refunds, please sign in first" so I don't see the purpose of that.
I'm going round and round with this. Why is there no contact number?
- Hannah
Dropbox Staff
Hey kllebeau, after you open the page that Rich suggested through an Incognito window, in the 'I want to look up information related to:' section, choose 'other'.
Then, type in an email address you can access and continue filling out the form and click 'submit'.
Once you submit it and have the ticket number, please send it along here.
