You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Quentin10's avatar
Quentin10
New member | Level 1
3 days ago

I just bought Dropbox Plus but I don't have the extra quota

I subscribed to the Dropbox Plus plan, and as seen in the screenshot below, I tried joining a folder worth more than 2 GB, but I couldn't, stating that I have passed the storage limit, even if I tech...
Dropbox Plus
Plans
Storage space
Quentin10's avatar
Quentin10
New member | Level 1
3 days ago

Yes that is the main problem, having paid for the Dropbox plus account, it still says that my account is the basic one. You can go ahead and reach out to me with the email of my account: [Removed as per Community Guidelines]

Thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!