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Emsih's avatar
Emsih
New member | Level 1
2 months ago

I keep being charged when I have a free Basic account. I want a refund.

I have just noticed on my PayPal account that I have seemingly been paying $11.99 for years for my Dropbox account, however, I only appear to have the basic free package!  Anyone know how I can actua...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Emsih, thanks for posting on our Community today. 

It’s quite possible that you’re being charged for a separate Dropbox account that’s connected to a different email address, and not the one you see here.

After having a look into our system, I can see you’ve opened a ticket with our support team about this. I’ve gone ahead and added an internal note for you, so that one of our agents may review it as soon as possible.

I’ll be here, if you need something else.

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