You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Emsih's avatar
Emsih
New member | Level 1
17 days ago

I keep being charged when I have a free Basic account. I want a refund.

I have just noticed on my PayPal account that I have seemingly been paying $11.99 for years for my Dropbox account, however, I only appear to have the basic free package!  Anyone know how I can actua...
Payments
Plans
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hey Emsih, thanks for posting on our Community today. 

It’s quite possible that you’re being charged for a separate Dropbox account that’s connected to a different email address, and not the one you see here.

After having a look into our system, I can see you’ve opened a ticket with our support team about this. I’ve gone ahead and added an internal note for you, so that one of our agents may review it as soon as possible.

I’ll be here, if you need something else.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!