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Forum Discussion
I need a refund for my Dropbox charge.
I subscribed the annual 2TB storage by accident on August 18 2024 and found it's a mistake as I already have the Microsoft cloud and my husband has a drop box 2TB subscription currently. So I cancelled the subscription within 10 minutes and assumed they will refund me at least partially. BUT when I check my credit card history and there is no refund in 2 weeks. I checked their refund policy and there is a statement: In most cases, payments for Dropbox subscriptions and team member licenses aren’t refundable. This is NOT fair!!!!! I didn't even use it for one minute but they charged me over $100, why? I tried to contact them from the customer services but they don't even allow me to send email or chat or request a call back while in theory I'm still a 2TB user as I paid for the whole year. I cancelled the subscription and they put me as a free account user and do not allow me to talk to them, but the confirmation I got is " Subscription cancellation scheduled for August 18, 2025" so I should still be a 2TB user. Why I cannot even talk to the customer services? Is this the way you treat the customer? Is there any way I can talk to them?
- Mark
Super User II
If you cannot see the support options you've logged in to the wrong account on the website.
Make sure at www.dropbox.com/plans you can see the account with the upgrade on it. And then go to www.dropbox.com/support . It sounds like you accidentally may have multiple ones.
yeah, I tried both links and they led me back to where I was. As you can see the options under Contact us are grey and I can click none of them.
- Mark
That means then, as I said, you are not logged in to the account you upgraded. You are currently logged in as a free user. You need to log out of that and in to the paid one.
