We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
9 months ago

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
Billing
Payments
  • Nancy's avatar
    Nancy
    9 months ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about this, LukasLarsen. 

 

Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

 

If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

 

Let me know what you find.

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
9 months ago
There is no transaction ID, it only says "Google Dropbox" ..

I have my banks reference number for the transaction but that's just numbers so probably not what you are looking for..
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for checking, @LukasLarsen! It looks like the Dropbox account in question has been upgraded via Google Play then.

     

    If you open your Google Play account, and follow these steps, are you seeing the Dropbox subscription you're being charged for, along with the option to cancel it?

    • LukasLarsen's avatar
      LukasLarsen
      Explorer | Level 4
      9 months ago
      Nope, I do not have any subscriptions for Dropbox, but I have been charged the last couple of months..
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hmm, I see. Besides the email address that appears here, do you have any other emails that could be linked to a separate Dropbox/Google Play account?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!