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Forum Discussion
I paid, but still get messages that I am out of storage.
I pay $119.88 a year for 2TB of storage, but I keep getting notices that my storage space of 2GB is full and I need to upgrade...I cannot find a way to get this corrected. Any Ideas?
Thanks!
[personal information removed per the Community's Guidelines]
- Rich
Super User II
icmovies wrote:
I pay $119.88 a year for 2TB of storage, but I keep getting notices that my storage space of 2GB is full and I need to upgrade...
You're likely signed in to a different account from the one you're paying for. Use the credit card charge lookup tool to identify the account you're paying for.
I have the same problem. Dropbox mentioned I didn't pay by creditcard, but that was incorrect. i paid, well my credit card did....
I am customer since the beginning. Now I have paid for PLUS subscription, but Dropbox claims it is a basic one. I can't get through (because I have now basic subscription) to support. Credit card payment has been accepted
