You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Elena79's avatar
Elena79
New member | Level 2
2 months ago

I paid for an upgrade to Dropbox Plus, but I'm still on the Basic plan

Salve, ho effettuato l’upgrade pagando il piano plus. Arrivata notifica di pagamento avvenuto con successo sulla carta, ma il piano dropbox non viene aggiornato, resta basic  
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Elena79 - sorry to hear about this.

 

Could you please clarify if you upgraded via the website directly or maybe via the app store on a mobile device?

 

If it's the former, have you tried using our self-served look-up tool to find the email address that's associated with your charge? 

 

Is it an exact match with the one you see in your account's settings?

 

Let us know more and we'll take it from there, Elena. 

 

---

 

Ciao Elena79, mi dispiace sentirlo.

 

Potresti chiarire se hai effettuato l'upgrade direttamente tramite il sito web o tramite l'app store su un dispositivo mobile?

 

Se è il primo caso, hai provato a usare il nostro strumento di ricerca self-service per trovare l'indirizzo email associato al tuo addebito?

 

Corrisponde esattamente a quello che vedi nelle impostazioni del tuo account?

 

Facci sapere di più e da lì ci penseremo noi, Elena.

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