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maxysmom's avatar
maxysmom
New member | Level 2
9 months ago
Solved

I paid for my Pro account after joining a Business team account

Hello,  I've been using dropbox under Pro license for years. a week ago I joined a business plus team account. I agreed and I merged my files with the team's. To my surprise, I got charged today as...
Billing
dropbox business
Dropbox Pro
Payments
Plans
  • Hannah's avatar
    Hannah
    9 months ago

    Hey maxysmom, thanks for bringing this to our attention.

     

    The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

     

    If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

     

    Can you check with the team admin, to see if that's the case?

     

    Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey maxysmom, thanks for bringing this to our attention.

 

The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

 

If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

 

Can you check with the team admin, to see if that's the case?

 

Thanks.

  • maxysmom's avatar
    maxysmom
    New member | Level 2
    9 months ago
    Yes indeed, the admin confirmed that the team business account is still on trial. He will start paying next month.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Happy to see that we were able to figure this out, maxysmom!

       

      If you need anything else, let us know.

       

      Have a wonderful day!

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