You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sharon_'s avatar
Sharon_
Explorer | Level 3
6 months ago

I paid for Plus Dropbox, but my account still remains as Basic

I using dropbox Plus for few years.   I paid for this year, and my dropbox still not reflect the change after I made payment.   No customer support to reach for my issue, so trouble.   Pa...
Billing
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upgrades
Sharon_'s avatar
Sharon_
Explorer | Level 3

yes, i confirmed its same email address. i tried to restore purchase in apps but unable to. and there is no customer support to reach, its frustrating.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Sharon_, hope it’s OK to jump in. 

 

Can you send me a screenshot of what you see on your Plan page here? 

 

Here’s how you can upload it to the forum afterwards: 

 

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