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Elinelin's avatar
Elinelin
New member | Level 1
11 days ago

I paid for the Dropbox Plus plan, but I'm still on the Basic plan

I paid for a year in september, but still have the basic plan. I cannot get support, becausa I am on the basic plan even though I paid for it.  Please help. 
Billing
upgrades
Elinelin's avatar
Elinelin
New member | Level 1
11 days ago

I upgraded it on my computer, in the account. I have two accounts, with 2 email adresses, but none of them are upgraded. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    I see, thanks for the additional information Elinelin 

    Have you tried using the look-up tool to identify the email address that's associated with your purchase?

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