We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

VexIllar88's avatar
VexIllar88
Explorer | Level 4
2 months ago

How can I upgrade from Plus to Professional when I upgraded via the Android app?

Is there any way to upgrade my plan from Plus to Professional? I subscribed via Google Play and i'm unable to upgrade my plan to Professional, i don't have any possibilities in the app for that as i...
Android
Billing
Dropbox Plus
Mobile
Payments
Plans
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
VexIllar88 wrote:
Is there any way to upgrade my plan from Plus to Professional? I subscribed via Google Play ...

You would need to cancel your subscription in Google Play, wait for your account to downgrade back to Basic at the end of the billing period, then you could upgrade to Professional through the Dropbox website.

  • VexIllar88's avatar
    VexIllar88
    Explorer | Level 4
    2 months ago
    Thank you!
    So it means that if you subscribed via Google Play you have to wait until the subscribtion ends and only then you can upgrade...

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!