Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

Elinelin's avatar
Elinelin
New member | Level 1
11 days ago

I paid for the Dropbox Plus plan, but I'm still on the Basic plan

I paid for a year in september, but still have the basic plan. I cannot get support, becausa I am on the basic plan even though I paid for it.  Please help. 
Billing
upgrades
Elinelin's avatar
Elinelin
New member | Level 1
11 days ago

yes of course. i talked to your chat bot. but i have no transaction id. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    In that case, can we reach out via email to have a further look internally Elinelin? 

    • Elinelin's avatar
      Elinelin
      New member | Level 1
      4 days ago

      Please email me. I have not recieved an email and I really need help quite soon. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        I just reached out to your Community-linked email address Elinelin. 

        Reply back to me, and we'll take it from there. Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!