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Forum Discussion

circa's avatar
circa
Explorer | Level 3
3 months ago

I received an email about my team being in locked state on a paid up to date account

We have received the below email, stating that our team is in a Locked State. We have a paid account, this is paid by direct debit, payments are current and up-to-date.  The Dropbox site Chat is of...
Billing
Payments
Plans
upgrades
circa's avatar
circa
Explorer | Level 3

Hi Jay,

Thanks for getting back to me so quickly. 
We do still have a plan, the latest payment (paid regularly by direct debit) went out only a few days ago. So why would we get this message is we have a Plan that is paid up to date?

Thanks,

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
3 months ago

Hi circa,

 

Would you mind if we reached out via email to collect a bit more information about the transaction? Thanks!

 

Ben

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