You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Alter2024's avatar
Alter2024
Explorer | Level 3
5 months ago

I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.

I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead. I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a...
downgrade
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for posting this on our forum, Alter2024!

 

Can you send me a screenshot of what you see on your Dropbox account? 

 

Did anything else happen at all, right before your account got downgraded? 

 

Let me know, and we can go from there.

  • Alter2024's avatar
    Alter2024
    Explorer | Level 3
    5 months ago

    Thank you very much for your prompt response.


    I have taken a screenshot of the "Subscription Plan" page of my account. Since I am Japanese and the page is written in Japanese, I apologize for any inconvenience this may cause.


    Regarding the downgrade of my account, I don’t recall any specific events. I believe it occurred either on 2024-07-19 or the previous day, 2024-07-18. The only thing that stands out is that the date "申請済み" (application completed) is exactly five months from 2024-02-18.


    Additionally, I purchased this activation key through YahooShopping. I also have a PDF of the purchase details, including the activation key, that I received at the time of purchase. Please let me know if you need it.


    Best regards,

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the additional info! Don’t worry at all about the language of the screenshot. 

       

      Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally. 

       

      Let me know if that’s alright and I’ll get things started.

      • Alter2024's avatar
        Alter2024
        Explorer | Level 3
        5 months ago

        Thank you.

        Please proceed with the investigation.

        If you need any additional information, please let me know

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!