Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!
Forum Discussion
Solved
I subscribed using the wrong email address on Google Play
I got a new phone last week my Dropbox is linked to my email [Removed as per Community Guidelines] but I screwed up on subscribing and use my alternate Google play account at [Removed as per Community Guidelines] my question is this after my current subscription expires could I resub using main Google play or the website or do i have to move everything piecemeal to a new dropbox account this is really confusing as I'm getting mixed signals from other support channels and need a definitive answer and help will be great
Moto g stylus 5g 2024 model
Android 14
I was successfully able to sub on the right account thanks for the help
- Jay
Dropbox Staff
Hi sean mierz, thanks for bringing this to our attention.
Are you able to request a refund from Google Play for that other email address?
This way you could sign into the correct account on the Dropbox mobile app, and upgrade the correct account.
Keep me updated with any progress!
I think I'll be able to re sub from the website I believe but I'll have to wait till the 21st I'll update then I'm not worried about a refund at this time and I only ever had one account on dropbox I think since I have 2 Google accounts sometimes it gets confused when purchasing subscriptions if certain conditions are met
- Walter
Thanks for the update sean mierz - let us know if anything else comes up!
I was successfully able to sub on the right account thanks for the help
- Megan
Awesome, thanks for the heads up sean mierz!
If you need anything else, we'll be one post away!
