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crimsonchin's avatar
crimsonchin
New member | Level 2
4 months ago

I tried to upgrade my plan, and it failed, but it says I've upgraded?

Hello,   Yesterday, I tried to upgrade my subscription from Basic to the Plus yearly subscription. I put in my credit card info and it said there was an error. My account says I still have the ba...
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crimsonchin's avatar
crimsonchin
New member | Level 2

Hi Jay,

 

No, there are no confirmed payments on that page and I don’t have a charge on my bank statement.

I tried to upgrade on the website directly, not the app.

My account says that I have basic but when I try to upgrade, it says I already have plus.

I have tried logging out and logging back in both from the app and the website.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Can I send you an email, in order for us to have a closer look into this @crimsonchin? 

  • crimsonchin's avatar
    crimsonchin
    New member | Level 2
    4 months ago

    Yes please!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      I just sent you an email @crimsonchin!

       

      I'll see you there, cheers! 😃

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