We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Dropbox Basic
Dropbox Plus
Payments
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Welcome aboard the Community, lex2!

If l get this right, you upgraded your Dropbox account via the App Store on your mobile device, but you still appear to be on Basic, right?

After buying this subscription, did you perhaps receive a receipt from Apple confirming the purchase? 

If so, let me know, and we’ll take it from there.
lex2's avatar
lex2
Explorer | Level 4
3 years ago
@nancy yes i upgraded from the actual dropbox app because it told me i have no space, yes i used my card and got a receipt in my bank saying 11.99 was taken from apple and if i go in my subscriptions on my phone it shows that i have a subscription with drop and i will be charged again March 29,2022 which would be the next month since i purchased it yesterday
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi lex2, how are you today? 

    It sounds possible that you upgraded a different account than the one you're using. 

    Have you tried contacting Apple in order for them to help you locate where the charge is coming from?
    • lex2's avatar
      lex2
      Explorer | Level 4
      3 years ago
      i only 2 accounts and i logged into both and it’s still says there basic accounts and that i should upgrade
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        I'd be happy to reach out to you via email in order for us to look into this lex2. 

        Would that be okay?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions