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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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_illpadrino's avatar
_illpadrino
New member | Level 2
3 years ago

Your Customer Support is NONEXISTENT. I've had the hardest time upgrading my account. Now that I've paid and got back subscribed it's still showing that I am over my storage limit. I am paying for the LARGEST ACCOUNT. Dropbox has charged my card, yet its still showing that I need to upgrade. I can't even reach anyone. I have to use these stupid community forums this is absolute bull**bleep**. FIX MY **bleep** ACCOUNT IMMEDIATELY.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey _illpadrino, let's see what we can find on this! 

     

    Is it possible that you maybe upgraded the wrong Dropbox account? 

     

    If I were you, I'd use our self-serve look-up tool, in order to have a closer look into this, and hopefully locate where the charge is coming from. 

     

    Can you give it a go, and let me know the results? Thanks! 

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