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Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Rich
Super User II
Super User II
Kevin Houghton wrote:
As you can see, my account was charged for another year, I got this receipt that I paid and yet I only have the basic to this day!
You likely have two accounts. Does the email address on the receipt match the email address that you're using to sign in to Dropbox?
... I can't talk to Dropbox Support due to it's grayed out and only available for paid plans.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you for such a fast reply, I only have the one email that I've used for the last three years that is attached to Dropbox. I think someone body has miss hit the "bubble" that I have paid in full. I will use the link provided and see if this can be updated. Rich, thank you once again. Kevin
