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Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
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Jen18's avatar
Jen18
New member | Level 2
2 years ago

Hi, Please help!

I started with a basic plan, then upgraded to Plus for more space. The payment came out of my account but I am still on the basic plan. Not sure what to do because I can't access a live chat or get help directly from dropbox without access to my paid for subscription. There is also no payment or billing activity under my account eeek. Does anyone know how to rectify this or help with a way i can contact someone?
Many thanks in advance

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Jen18, thanks for posting here today! 

     

    Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails? 
     

    Keep me posted! 

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