You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I upgraded my account but it still shows as Basic
I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, Variable463.
How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?
Directly through your website
- Hannah
Thanks for the update here, Variable463!
Was the payment made through a credit card or PayPal?
If the former, can you use our payment lookup tool, to see the email address associated with the payment?
Is it the same as the one you see here?
- Hi there,
The payment was made through PayPal- Megan
Hi Variable463, is it possible that you upgraded the wrong account, or that you have a second one?
