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Gjones87's avatar
Gjones87
Explorer | Level 4
17 days ago

I upgraded with PayPal but my account isn't upgraded yet, why?

Hi all.

 

I have just paid a yearly subscription fee for a 2TB account and it's showing as paid in paypal but dropbox is still saying 'please upgrade now'

 

It's like the transaction only half finished. The money has left my account. Paypal also verifies that money has been sent but I cannot do anything in DB.

 

Admin please help.

 

Thanks

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    Hi Gjones87, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    This will help me to assist further!

    • Gjones87's avatar
      Gjones87
      Explorer | Level 4
      17 days ago
      Hi Jay.

      No, there is nothing in that page but I have a receipt from PayPal and the funds are gone from my account.

      I tried to contact customer assistance but I can't do that without a subscription evidently.
    • Gjones87's avatar
      Gjones87
      Explorer | Level 4
      17 days ago

      Problem resolved - DB issued a refund. I have no repurchased.

       

      Thanks,

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        We're glad to hear it's sorted now Gjones87 

         

        Let us know if anything else comes up!

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