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Forum Discussion

SamuelWakeman's avatar
SamuelWakeman
Explorer | Level 4
2 years ago

I want to cancel my Dropbox Sign subscription and get a refund for my payment

So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a f...
cancellations
Dropbox Sign
Refunds
  • Hannah's avatar
    Hannah
    2 years ago

    Hey SamuelWakeman, thanks for taking the time to write on our Community.

     

    Can we actually send you an email, so we can look into your request internally?

     

    Let me know.

GabCarvel's avatar
GabCarvel
Explorer | Level 3

I have a Basic Account but still the 29/06/2024 I got charged 193,60€ by "Dropbox Sign/Hell", on my account there is no sign of facturations and on the transfer there is no ID!

 

I never accepted any payment. I dont know where it comes from. 

 

Please help me because this looks super fraudulent!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey GabCarvel, thanks for reaching out to us.

 

It seems like you somehow created a Dropbox Sign subscription.

 

I would suggest reaching out to the Dropbox Sign support team directly by submitting a ticket to them through this page, so they can assist you further.

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