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Forum Discussion

Victoria210's avatar
Victoria210
New member | Level 2
6 months ago

I want to cancel my subscription. How can I achieve that?

I cannot find where I can cancel my subscription.  I am tired of going around and around.  I WANT TO CANCEL IT NOW.  I don't want to delete it, just cancel it.  I've finished my book and no longer ne...
Billing
cancellations
Payments
suegaffield's avatar
suegaffield
New member | Level 2

I cancelled my account last month and on the 11th of June this year, I was charged again.  removed is the number associated with the withdrawal.  Please reimburse my account the $19.99 and cancel my account.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi suegaffield, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Victoria210, thanks for that! 

       

      I was able to locate your ticket number, and it seems that our agent has already replied back. Did you have a chance to review their email? 

      • Victoria334's avatar
        Victoria334
        Helpful | Level 5
        6 months ago

        I have not received an email replying to this

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Victoria334, I just sent you an email, so we'll continue there.

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