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Forum Discussion

meeee's avatar
meeee
Explorer | Level 3
4 months ago

I was charged for a yearly subscription even though I have a Basic plan

I downgraded my plan to basic in January, yet my card was automatically charged $199. How do I get the charge removed and prevent this from happening again?
cancellations
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey @meeee - sorry to hear about this.

 

Can you please clarify what plan you're on at the moment and if you had upgraded through the website or via the app store on a mobile device in the first place?

 

if it's the former, you could try using our look-up tool to identify the email address that's associated with the charge in question.

 

Let me know what you find and we'll take it from there.

meeee's avatar
meeee
Explorer | Level 3
4 months ago

Hi Walter,

 

Thank you for your help. I'm on a basic plan, and have been for many months. It had originally been upgraded through the website. Also downgraded the same way.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for clarifying that for me @meeee 

     

    Would it be OK with you if we sent you an email to have a further look internally? 

    • meeee's avatar
      meeee
      Explorer | Level 3
      4 months ago

      sure

      • meeee's avatar
        meeee
        Explorer | Level 3
        4 months ago

        I have not yet received an email in either my inbox or junk.

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