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Forum Discussion

meeee's avatar
meeee
Explorer | Level 3
4 months ago

I was charged for a yearly subscription even though I have a Basic plan

I downgraded my plan to basic in January, yet my card was automatically charged $199. How do I get the charge removed and prevent this from happening again?
cancellations
Refunds
meeee's avatar
meeee
Explorer | Level 3

Hi Walter,

 

Thank you for your help. I'm on a basic plan, and have been for many months. It had originally been upgraded through the website. Also downgraded the same way.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for clarifying that for me @meeee 

 

Would it be OK with you if we sent you an email to have a further look internally? 

  • meeee's avatar
    meeee
    Explorer | Level 3
    4 months ago

    sure

    • meeee's avatar
      meeee
      Explorer | Level 3
      4 months ago

      I have not yet received an email in either my inbox or junk.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey @meeee, can you check your email address now and reply to my email, if you see it?

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