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NB141's avatar
NB141
Collaborator | Level 8
10 months ago
Solved

If I pay for my subscription, can my account be deleted due to inactivity?

 Just a quickie ...

 

If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?  

 

Regards

 

Edited to say I did a search but didn't find anything apart from this    ...  What to do if you got an inactive account email - Dropbox Help ... 

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  • Rich's avatar
    Rich
    10 months ago
    @NB141 wrote:

    If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?

    As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    @NB141 wrote:

    If you're a Plus/Pro/Paying customer etc with an valid payment credit/debit card stored on your Dropbox account,  can your account and data still be deleted if there is inactivity for over 1 year?

    As long as the card is valid and Dropbox is able to continue charging you for your subscription, your account will not be deleted.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago
        @NB141 wrote:

        @Rich Thanks

        One thing just to be aware of is that if thinks like the card expire (expiration date/change of card number/3 digit CVC2 number etc.) you may need to update via the website. If it doesnt get updated payment MAY fail which could cause Dropbox to downgrade you and so your account get removed for inactivity or data deleted due to being over quota. 

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