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TAJPHOTO
2 months agoExplorer | Level 4
This account has been marked as inactive
Dear Dropbox Support Team,
I hope this message finds you well.
I recently signed in to my Dropbox account on another device and activated two-factor verification. Unfortunately, I did not notice the email confirmation sent during this process, and my account has been marked as inactive.
Could you please assist me in reactivating my account? I apologize for any confusion and appreciate your help in resolving this matter.
Thank you for your attention.
Hey TAJPHOTO - thanks for the nudge on this.
We've passed your comments on to the team and you should be getting a reply on your open ticket soon.
Let us know if you have anything else to add in the meantime.
- MarkSuper User II
If you sign in again you will be able to reactivate it however the data within the account which was removed is not recoverable I'm afraid.
As the email says about inactivity, it is wiped if accounts are not reactivated.
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