You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JenKnight's avatar
JenKnight
Explorer | Level 3
29 days ago

I'm being charged, but I can't access my plan.

Hi, I'm really hoping someone can help as I am going around in circles...   I am charged £9.99 every month via PayPal. However my account is still showing as 'Basic', this has only recently come ...
Billing
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
29 days ago

Hi JenKnight, welcome to our Community!

 

As a first step, can you please clarify if you have two Dropbox accounts linked to two different emails?

 

If you have the transaction ID that is linked to your charges, you can also take a look here. If this doesn't help, I'd be happy to open up a ticket on my end for you. 

 

Keep me posted for any updates! 

  • JenKnight's avatar
    JenKnight
    Explorer | Level 3
    28 days ago
    Hi Megan

    No, it’s the same email address. I don’t have a transaction ID as I pay via PayPal. Any help would be gratefully received thank you!
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      28 days ago

      JenKnight, can we log a ticket for you then to the email address you see here?

      • JenKnight's avatar
        JenKnight
        Explorer | Level 3
        28 days ago
        Yes that email is great, thank you!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!