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Forum Discussion
I'm still being billed for a subscription and I need to get a refund, but there's no one to contact.
I was charged $200 the day before my free trial was set to expire this time last year. I emailed multiple customer service emails with no response and there's literally no other way to get help from anyone without apparently upgrading your account to get "premium" customer service which is not even an option on my account.
I cancelled the free trial so there's no way for me to do anything else to stop them from charging me, and I was just charged $200 AGAIN a year later after not ever being able to get in touch with anyone who could help me last time this happened.
I have been charged $400 now for a free trial that I cancelled and none of my Dropbox accounts have Dropbox premium so I don't know what I could possibly be paying for.
Hoping someone has an answer on how to sort this out and recieve a refund ASAP.
- Nancy
Dropbox Staff
I’m sorry to hear about this, caroncm4. Let’s have a look together.
Can you open your bank statement for me and clarify if there’s any mention of iTunes/Google Play next to these charges?
If there isn’t and you just see “Dropbox”, I can log a ticket for you to the email address you see here. I'll be able to further assist this way.
Let me know what you find and we'll go from there.
