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Forum Discussion
Invoice for Basic subscription?
Hi!
I have a basic subscription that should be free of charge. But when I look at my credit card invoice it says that Dropbox have taken 120 USD from my credit card. Since I have the basic subscription, I cannot contact the support. What do I do? I need to know if Dropbox really have taken my money, and in that case, why. Or maybe I have been scammed somehow. Please advice, help!
Hi Mark!
So sorry I did not answer your latest message, other more urgent problems took over. I have not seen the web page you suggested, I see that there is an option to contact Dropbox there that might help me. I will try that. Thank you so much for your help and patience!
Hi Mark, thanks for responding and so quickly also!
I do not remember if i gave them my credit card details in the beginning or not. Maybe I did as some sort of security? But when looking into my account it says that i have a free prescription so why should I, I do not know. Sorry for being so confused!I have tried to look at the page you suggested before but it says that the transaction should have a number on the credit card bill that I need to use to be able to find the transaction on Dropbox. But there is no number. It says DROPBOX db.tt/cchelp. I do not know what that means. Do you? I guess you are right and I have to talk to my card company.
- Mark
Super User II
But when looking into my account it says that i have a free prescription so why should I, I do not know
Usually people set up second accounts by accident.
It says DROPBOX db.tt/cchelp. I do not know what that means.
Have you been to the web address given?
- Mark
Dropbox cannot charge you if you have not given them your card details - is the simplest answer. So, if you EVER gave them your card details (e.g. for a trial?) then the charge is genuine and legitimate. If you DIDNT then somebody has cloned your card and you need to speak to your card company.
Use https://help.dropbox.com/billing/find-credit-card-charge to work out which account has been upgraded and see if you recognise the email.
