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Sabsal01's avatar
Sabsal01
New member | Level 1
2 months ago

Is there a way to cancel recurring subscription and still keep subscription I paid for?

I just paid for a year of DropBox Plus. I see that the "subscription" is poised to bill me automatically one year from today. Is there a way to cancel the recurring portion so it doesn't auto bill me...
cancellations
Payments
Plans
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Sabsal01, let's jump right into this!

If you choose to cancel your plan now, you will essentially cancel the automatic renewal but keep your subscription active until then.

As for your account's content: Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files. 

If you need more info, I'm here! 😀

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