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Forum Discussion
Issues redeeming 23 GB promo
Hello, I have been trying to figure this out for years. I have was offered 23 GB free upgrade but it would never apply to my account. I tried to contact support multiple times and only received au...
Jay
Dropbox Staff
Dropbox StaffHi Moparblondie, when you say you were 'trying to figure this out for years', is this in a literal sense, or a figure of speech? The email itself is also showing the old Dropbox logo, and not the new one.
The last time we had a specific promotion that you're referring to was back in 2015/6.
Yes. It has been years. This is the first time I’ve been able to finally communicate with someone from Dropbox. Every time I tried to reach out, I received an auto response and would not be able to speak to anyone.
- Jay
Thanks for the info. The promotional offer has long since expired, so it wouldn't be possible to apply it to any account now.
I'm sorry I can't be more helpful on this matter.
- Is there any possibility of an alternative promotion in place of this one? It is very frustrating to be offered this, not have it work and not be able to speak to anyone on how to fix it.
- Jay
We do have a free referral program and there are numerous other promotions, though they generally do require the purchase of a new device or subscription to another service.
