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Forum Discussion

noadlibitum's avatar
noadlibitum
Explorer | Level 4
3 years ago

Issues with upgrading through App Store

Hi, Im having issues with upgrading my plan. I re-subscribed through App Store but dropbox cannot see it. Every time I press the restore purchase button it says "the operation couldn't be completed. ...
Plans
upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

    Take a look at your inbox and we'll take it from there.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Are you using the most recent version of Dropbox?

noadlibitum's avatar
noadlibitum
Explorer | Level 4
3 years ago

Yes, I'm using the latest version (260.2)

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey noadlibitum, sorry to jump in here, but could you try logging out of the app store and the mobile app as well and then log in again and try to restore your purchases anew?

    If you're still getting the same error, please send us a screenshot so that we can have a visual too.
    • noadlibitum's avatar
      noadlibitum
      Explorer | Level 4
      3 years ago

      I just tried that and I am still getting the same error when I try to restore purchase.  I've attached two error pages I came across below. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        In that case, may I reach out via email to have a further look internally noadlibitum?

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