Forum Discussion

noadlibitum's avatar
noadlibitum
Explorer | Level 4
4 years ago
Solved

Issues with upgrading through App Store

Hi, Im having issues with upgrading my plan. I re-subscribed through App Store but dropbox cannot see it. Every time I press the restore purchase button it says "the operation couldn't be completed. ...
Plans
upgrades
  • Walter's avatar
    Walter
    4 years ago

    No worries noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

    Take a look at your inbox and we'll take it from there.

brianhaider's avatar
brianhaider
New member | Level 2
3 years ago

I have the same problem, can somebody help me too?

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey brianhaider, sorry to see you're having trouble upgrading your account through iTunes.

 

Can you let me know what you've tried so far?

 

Did you try to restore your purchase?

 

To do this, open the Dropbox app, tap on "Account", then on the gear icon and then on "Restore purchases".

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