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Forum Discussion

hemituner's avatar
hemituner
Explorer | Level 3
7 years ago

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised
Account Settings
dropbox business
Security
  • Jane's avatar
    Jane
    7 years ago
    Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
     
    I’ve included your comments & rest assured that you’re in safe hands. 
     
    I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
  • Jane's avatar
    Jane
    7 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
hemituner's avatar
hemituner
Explorer | Level 3
7 years ago

 

 

I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    hemituner wrote:

    I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox

    You'll still need to contact Support using the information above, but the admin for the business account will still need to approve the restoration of your account back to a personal account. This is because, after joining a team, the account now belongs to the business; it's no longer a personal account.

     

    The easiest way to have it restored is to contact the team admin for the account as they have the ability to restore it back to a Personal account. If they can't or won't do it, you'll need to contact Support directly to see what they can do.

    • hemituner's avatar
      hemituner
      Explorer | Level 3
      7 years ago

      By adding my folder do the admins have access to the contence of the folder even if I didnt share it with them?

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