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hemituner's avatar
hemituner
Explorer | Level 3
7 years ago

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised
Account Settings
dropbox business
Security
  • Jane's avatar
    Jane
    7 years ago
    Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
     
    I’ve included your comments & rest assured that you’re in safe hands. 
     
    I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
  • Jane's avatar
    Jane
    7 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

If you believe your account in compromised, you should go to your Security page and change your password. Then check the list of devices and web browser sessions that are associated with your account and remove any that you don't recognize.

 

Beyond that, you'll need to contact Support directly as only they can assist with account related matters.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

  • hemituner's avatar
    hemituner
    Explorer | Level 3
    7 years ago

    Is my entire DB folder available for the team to view??? How do I figure it out?

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
       
      I’ve included your comments & rest assured that you’re in safe hands. 
       
      I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
      • hemituner's avatar
        hemituner
        Explorer | Level 3
        7 years ago

        Im really in a jam here I accepted an invite and now I am afraid the admins of this can see my entire PERSONAL drob box library, Im begging for help here I really dont know these other people and admins personally and they will not release me. Im in a real jam and have no idea if they can mine my data from that folder. Im really stuck and frantic please help

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