You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hemituner's avatar
hemituner
Explorer | Level 3
7 years ago

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised
Account Settings
dropbox business
Security
  • Jane's avatar
    Jane
    7 years ago
    Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there. 
     
    I’ve included your comments & rest assured that you’re in safe hands. 
     
    I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
  • Jane's avatar
    Jane
    7 years ago
    Hey Richard43, Rich’s advice is the best way to go at the moment!  
     
    I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion. 
     
    Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard! 
Mira2's avatar
Mira2
New member | Level 2
6 years ago

Just cancel and open another account

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!