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Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
2 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
Billing
Dropbox Basic
Payments
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the forum, GHEKIT18!

 

Have you been billed for this Dropbox plan from Dropbox or Google Play/iTunes? 

 

If this isn’t an in-app subscription, I’d like you to check your bank statement and see if there’s a 12-digit transaction ID linked to those charges. 

 

In case there is, please visit this page and insert the transaction ID there. It should show you which account you’re being charged for.

 

Let me know how this goes, and we’ll take it from there.

Ginger22's avatar
Ginger22
New member | Level 2
2 years ago

I have the same problem except on my bank account that Dropbox charged I only have a 10-digit code so I can't get any information about this charge which I don't believe I should be charged as I don't have a subscription to Dropbox. And I can't get anyone to help me. At this point, I'm going to have to have my bank block any future charges from Dropbox if no one will help me with this. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Ginger22, I’m sorry to hear about your issue. 

     

    Did you try inserting your transaction ID in the field showing here, and you get no results? 

     

    Let me know, and we’ll take it from there.

    • Ginger22's avatar
      Ginger22
      New member | Level 2
      2 years ago

      Thank you for replying! Yes I did try that but the transaction id in my bank account is only 10 digits so it does not work. I don't know what else to do. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Ginger22, I'd need some account-specific info in order to look into this for you. Can I send you an email?

         

        Keep me posted!

  • Em San 's avatar
    Em San
    New member | Level 2
    8 months ago
    I’m having the same problem. Only 10 digits on my statement and I’ve had no help. I can’t look up the info using the card look up tool because it requires a 12 digit number. Hoping my bank can just handle it from here.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi there, Em San  , I hope you're doing well!

       

      I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info. 

       

      Is that okay with you? 

       

      Keep me posted! 

      • Philip F.2's avatar
        Philip F.2
        New member | Level 2
        8 months ago

        I'm having the same problem. Could you contact me via email?

         

        Philip

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