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Forum Discussion
GHEKIT18
2 years agoNew member | Level 2
I've been charged but my account is still Basic
This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
Ginger22
New member | Level 2
I have the same problem except on my bank account that Dropbox charged I only have a 10-digit code so I can't get any information about this charge which I don't believe I should be charged as I don't have a subscription to Dropbox. And I can't get anyone to help me. At this point, I'm going to have to have my bank block any future charges from Dropbox if no one will help me with this.
Em San
8 months agoNew member | Level 2
I’m having the same problem. Only 10 digits on my statement and I’ve had no help. I can’t look up the info using the card look up tool because it requires a 12 digit number. Hoping my bank can just handle it from here.
- Megan8 months agoDropbox Staff
Hi there, Em San , I hope you're doing well!
I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info.
Is that okay with you?
Keep me posted!
- Philip F.28 months agoNew member | Level 2
I'm having the same problem. Could you contact me via email?
Philip
- Jay8 months agoDropbox Staff
Hi Philip F.2, you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
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